Terms of Service
Orlando Clean Connect Terms of Service
Last Updated: July 2024
Welcome to Orlando Clean Connect. By using our services, you agree to the following terms and conditions. Please read these Terms of Service carefully before using our services.
1. Services Provided
Orlando Clean Connect offers professional cleaning services for residential and commercial properties. Our services include standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialized add-on services.
2. Booking and Payment
- Booking: You can book our services online, via phone, or email. When booking, you must provide accurate information, including your contact details and the service location.
- Payment: Payment is due upon completion of the service. We accept various payment methods, including credit/debit cards and online payment systems. You agree to provide current, complete, and accurate billing information.
3. Cancellation Policy
- Cancellation: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
- Cancellation Fee: If you cancel or reschedule within 24 hours of your scheduled appointment, a $50 cancellation fee will apply. This fee covers the time and resources allocated to your booking.
4. Service Guarantee
We strive to provide high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours of the service completion. We will address your concerns and, if necessary, re-clean the areas of concern at no additional charge.
5. Customer Responsibilities
- Access: You must provide access to the property at the scheduled time of service. Failure to do so may result in a cancellation fee.
- Safety: Please ensure that the property is safe for our cleaners. Notify us of any hazards or special conditions that may affect the service.
- Personal Belongings: Secure any valuable or fragile items. Orlando Clean Connect is not responsible for any damage or loss of personal belongings unless caused by our negligence.
6. Limitation of Liability
Orlando Clean Connect is not liable for any indirect, incidental, or consequential damages arising out of or in connection with our services. Our liability for direct damages shall not exceed the total amount paid by you for the service in question.
7. Privacy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.
8. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of any changes by posting the new terms on our website and updating the “Last Updated” date. Your continued use of our services after any changes indicates your acceptance of the revised terms.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.
10. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at [email protected] or 321-340-5151.